Last Updated: 31 Jan 2026

1. Introduction This Cookie Policy explains how Pilot Medical Pte. Ltd. ("we", "us", or "our") uses cookies and similar technologies on our website to recognize you when you visit. It explains what these technologies are and why we use them, as well as your rights to control our use of them.

2. Information We Collect via Cookies & Tracking When you visit our website, we receive, collect, and store certain information automatically using software tools and cookies. This includes:

• Device & Connection Information: The Internet protocol (IP) address used to connect your computer to the Internet, computer and connection information.

• Session Data: Page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

• Personal Information (where applicable): If you create an account or log in, we may collect login details, email address, password, and purchase history.

3. Purpose of Collection We use these cookies and non-personal information for the following purposes:

1. To provide and operate the services: Ensuring the website functions securely and correctly.

2. Customer Assistance: To provide our users with ongoing customer assistance and technical support.

3. Communication: To be able to contact our users with general or personalized service-related notices (e.g., appointment reminders).

4. Analytics: To create aggregated statistical data and other aggregated and/or inferred non-personal information, which we or our business partners may use to provide and improve our respective services.

5. Compliance: To comply with any applicable laws and regulations.

4. Hosting and Data Storage Our company website is hosted on the Squarespace platform. Your data may be stored through Squarespace's data storage, databases, and general applications. They store your data on secure servers behind a firewall.

5. E-Commerce and Payments

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address, and email address. Your personal information will be used for the specific reasons stated above only.

All direct payment gateways used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

6. Managing Cookies You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

7. Contact Us If you have any questions about this Cookie Policy, you can contact us by email: Email: admin@pilotmedicalgroup.com